Returns Policy
Our 30 day return policy ensures your satisfaction. Learn how to initiate a return, the conditions for eligibility, and expected refund timelines for your Nexus Parts purchase.
Return window
We accept returns within 30 days of delivery for items in original condition.
Conditions for return
- Item must be in original condition (not damaged, modified, or missing components)
- Original packaging preferred but not required
- All accessories and manuals included with the original shipment must be returned
- Items must not show signs of use beyond initial testing
How to return an item
- Email us at sales@nexuspartsonline.com with your order number and reason for return.
- We'll review your request and respond within 24 hours with return instructions.
- Pack the item securely to prevent damage during shipping.
- Ship the item using the method specified in our return instructions.
- Once received and inspected, we'll process your refund or exchange.
Return shipping
- Defective items: Return shipping is free for items that are defective or not as described, and no restocking fee applies.
- Buyer's remorse or changed mind: Return shipping is free, we cover it. The 20% restocking fee below applies.
- Wrong item shipped: Return shipping is free, no restocking fee applies, and we send the correct item at no additional cost.
Restocking fee
Buyer's remorse returns, where the item is not defective and is being returned because the buyer changed their mind, ordered the wrong part, or otherwise no longer wants it, are subject to a 20% restocking fee, deducted from the refund amount.
The restocking fee does not apply to defective items or items not as described, wrong-item-shipped cases, or items damaged during transit. Those cases are fully refunded with no deduction.
Refund processing
- Refunds are processed within 5 business days of receiving the returned item.
- Refunds are issued to the original payment method.
- Original shipping costs are non-refundable (unless the return is due to our error).
- If a restocking fee applies, it is deducted from the refund at processing time.
Non-returnable items
- Items marked as "Final Sale" or "As-Is"
- Items that have been modified or damaged by the buyer
- Software or digital products