FAQ

Ordering & Quotes

How do I request a quote?

Submit an RFQ form and receive competitive pricing within 24 to 48 hours. Fill out your part requirements, quantities, and timeline. We respond to all quote requests within 24 to 48 business hours with no obligation to buy.

Do you offer bulk discounts?

Yes, we offer volume discounts on bulk orders. Request a quote for your quantity and we'll provide tiered pricing. The more you order, the better the price per unit.

How long does it take to get a quote?

We respond to quote requests within 24 to 48 business hours. Most requests are answered much faster, often within a few hours during business days.

Can I buy directly from you or only through eBay?

You can purchase directly from Nexus Parts via our quote system. Direct orders often get better pricing on bulk orders. We also sell individual items on eBay for convenience.

Shipping

How quickly do you ship orders?

Ships within 1 business day of payment, from Torrance, CA. We provide tracking information as soon as your order ships so you can monitor delivery.

Do you ship internationally?

Orders placed on nexuspartsonline.com ship to United States addresses. If you are outside the United States, contact us for an international shipping quote.

How are parts packaged?

All parts are carefully packaged with antistatic bags and protective materials. We pack every part so it gets to you safely.

Returns & Warranty

What is your return policy?

We accept returns within 30 days for items in original condition, and return shipping is free. If you changed your mind, a 20% restocking fee applies. Defective or wrong items come back free with no fee. See our Returns Policy page for full details.

What warranty do parts come with?

Orders placed on nexuspartsonline.com get 30 day returns and a 30 day warranty, counted from delivery. eBay orders follow the return terms on that eBay listing, and registering the order on our site extends its warranty. Custom PC builds include a 1 year warranty covering parts and labor.

How do I start a return?

Email sales@nexuspartsonline.com with your order information. Include the reason for return and we'll provide instructions and process your refund or replacement promptly.

Part Conditions

How do you grade part conditions?

We grade every part on an A+ to C scale. A+ is like new, the A and B grades show light to moderate cosmetic wear, and C has visible wear. All grades are fully functional and tested.

Are all parts tested?

Yes, every part is tested for functionality before shipping. We don't sell parts that don't work. Each component passes our quality check.

Do you sell new parts?

We sell new, open box, and used parts. The condition is always clearly stated in every listing or quote so you know exactly what you're getting.

Apple Parts

Are your Apple parts genuine?

Yes, all our Apple parts are genuine OEM components. We don't sell third party knock offs or imitation parts, only authentic Apple components.

Do you have parts for all Mac models?

We carry parts for most MacBook Pro, MacBook Air, iMac, and Mac Mini models. Request a quote if you don't see what you need and we'll try to source it.

Parts Sourcing

Can you source specific parts?

Yes! Submit an RFQ with the exact part numbers or descriptions you need. We source from verified channels and test everything before shipping.

Do you offer bulk pricing?

Yes, we offer volume discounts for bulk orders. Email your parts list to sales@nexuspartsonline.com or submit an RFQ for a custom quote.

What brands do you carry?

We specialize in genuine OEM Apple parts (MacBook Pro, Air, iMac, Mac Mini) plus tested PC components including GPUs, processors, and storage.